Jeweler 2: Helzberg Diamonds

We entered this store quite frustrated with our experience at Reeds, but we were greeted by three bored employees. They seemed to watch us as we entered to determine first if we were actually interested in buying something, and seeing that we clearly interested to at least talk to someone, they all greeted us very politely, even introducing themselves, shaking our hands, and even speaking with us using our first names. They were quite patient with us as we both figured out what we wanted, changed our minds, asked to see other things, and asked questions. They obviously wanted a customer, and we were satisfied with them in that respect.

They made suggestions on the style of the ring, and gave us additional information. It turned out that some of the information that they gave us was not totally accurate (thank you, Internet). I asked them if it was possible to get a ring setting that would not catch threads (since I do a number of crafts). A classic or cathedral setting with more rounded thingies to hold the diamond in place (excuse my layman-ese), for example, would be the most likely to catch threads.
Classic setting: https://www.mdcdiamonds.com/images/ProductImages/ES521BR-1.jpg
Cathedral setting: http://www.novori.com/images/products/main/198/12872211RD0101075.jpg

However, a bezel setting would hide the unique shape of our diamond!
http://micelidesigns.com/60251%20.5ct%20Bezel%20Set%20Plat%20Ring%201989.jpg

So, they told us that a trellis setting would be the perfect solution.
http://ecx.images-amazon.com/images/I/41oqSlKmAcL._SL500_AA280_.jpg

Of course, being a normal person, only the bezel setting looked different to me. The other three all look the same to my eyes, so, I wondered, how would there be such a drastic difference in thread-catching? Well, apparently there isn't when you have a diamond shaped like ours. We were moderately satisfied getting a small lesson in settings and differences between settings, so no hard feelings.

They also showed us a pretty nice selection of ring settings and even pointed out their personal favorites for the diamond they looked at. Though there were many to choose from, I can't say I was entirely impressed with anything they had. They didn't seem to know what cut the diamond was, though they did seem to have knowledge of which styles of ring complement the diamond we had.

We had heard people say before that Helzberg was a nice jeweler, but you will tend to pay $100-200 more for the same thing there as anywhere else. That turned out to be the case (sort of), except they were still cheaper than Reeds. They were also much nicer. Overall, Helzberg was a more pleasant experience for us than was Reeds.

Knowledge: C+
Demeanor: A+
Selection of rings: A-
Willingness to find information: B+
Estimated Price: $850 (no diamond accents down the sides)
Overall Grade: B+